You will have 14 days from receiving your order to report any issues such as damage or defects to the outer packaging or missing or damaged items within your order. We will not be held responsible for any issues reported after this period. When reporting these to us please ensure you have photographed the issue as we will ask for this to conduct our investigation.
To report any issues with your order, please email email@example.com with photos of the issue for reference.
We’ve extended our returns policy to 30 days to ensure you have an adequate amount of time to return a product for exchange or refund.
If you request a refund of the original purchase price, this will be issued back to the original payment method (excluding the original postage that has been paid).
Refunds will be issued if items are returned in their original unworn condition with original labels attached. Returns that are damaged, soiled, worn or altered will not be accepted and could be sent back to you. Unless the item is deemed faulty and a fault of Fighters Quotes, the cost of postage will be deducted from any refund.
Refunds will be processed within 10 working days from the time of receiving your item(s).
HOW TO RETURN
For returns, please print and fill out this returns form here .
Pack the item(s) you wish to return or exchange in their original condition, all original labels must be intact and, in a condition, to resell the product. Please include a completed copy of your returns form within the parcel.
We always recommend returning your items via recorded service as we unfortunately can’t be held responsible for any items that do not reach us. Please return to:
Cotton Court Business Centre
Please note that you will be responsible for paying postage costs associated with your return.
If you have any further enquiries about refunds or returns for UK orders, please contact firstname.lastname@example.org
Notice to international customers on refunds/returns:
You can return your item(s) for a refund within 30 days of purchase, as long as the item(s) is not damaged and in its original condition. We’ll send you an email to let you know once we’ve received your return(s) with the details of any refunded item(s). The funds can take up to 5 working days to appear in your bank/card.
As an International customer, you can return your parcel using any postal service. We ask that you pack the item(s) you wish to return in their original condition, with the original packaging. Seal the packaging, print the returns form (link), and include it with the package.
We also ask that you obtain a proof of postage receipt so that if your parcel goes missing on the way back to us, you’ll have proof you sent it. Fighters Quotes cannot cover the cost of the original postage and will only refund the cost given on purchase online.
It can take up to 21 working days (excluding weekends and public holidays) for your parcel to reach our warehouse in the UK. Once we receive it in its original condition, we’ll issue your refund within 5 working days.